Framework Of Information System Of IT Service Desk Using UML (Unified Modelling Language) Technique - Study Case In Republic Of Indonesia State Civil Service Agency. Journal of Technology Informatics and Engineering, [S. l.], v. 3, n. 1, p. 01–25, 2024. DOI: 10.51903/jtie.v3i2.169. Disponível em: https://jtie.stekom.ac.id/index.php/jtie/article/view/169.. Acesso em: 10 jan. 2025.