Melyani Melyani, Ahmad Rafik, Roydawaty Roydawaty, Indra Riyana, Rizkiana Karmelia Shaura, Hendra Kurniawan, and Rahayu Swastika. 2024. “Framework Of Information System Of IT Service Desk Using UML (Unified Modelling Language) Technique - Study Case In Republic Of Indonesia State Civil Service Agency”. Journal of Technology Informatics and Engineering 3 (2), 01-25. https://doi.org/10.51903/jtie.v3i2.169.